Frequently Asked Questions
We are here to help answer all your questions
Dr. Marink's pillows, along with their fabric covers and packaging, are made in the United States. The covers are crafted by a US veteran-owned textile company.
Each pillow comes with a custom spacer system to adjust the height. Spacers can vary the height from ¼ inch to 2 inches. Detailed instructions are included with your pillow.
On average, it takes 5-7 days to adjust, though it could be shorter or longer depending on the individual. Once you adjust to the ideal position, you'll never want to sleep on another pillow!
Always use a pillowcase over the contoured fabric cover. Otherwise, there are no special care requirements. The pillow will retain its shape for years, and we guarantee it for 10 years.
No, they are made from a high-quality foam material designed to provide unbelievably comfortable, proper anatomical support.
Discoloration is a natural oxidation process and is not harmful. Foam discoloration doesn't affect performance, and we offer a 10-year warranty.
It refers to the natural curvature of the cervical spine, essential for healthy spinal alignment.
We ship via various carriers, including FedEx, UPS, and USPS. Shipping costs and delivery times depend on your location. During checkout, you'll have three options: least expensive, fastest delivery, or a blend of speed and cost.
If you're not satisfied with your pillow, you can return it within 60 days of purchase. Call us at +1-201-909-0502 for a return merchandise authorization number. Please note, if your pillow was purchased during a free shipping offer, you'll need to cover the return shipping cost.
We offer a 10-year warranty against manufacturer defects for all Dr. Marink’s pillows.
Contact us via email or call us at +1-201-909-0502 for assistance.